“I’m sorry. I was wrong.”
And it’s equally important counterpart…
“I’m sorry. I messed up.”
Each phrase contains 5 words that are hard to say but 5 words that are extremely liberating when said.
Why are they so hard?
What are we trying to prove? Why the desire to always be “right”? Why the fear of letting someone know we’re human and capable of mistakes? Why the ego? Why the facade?
Trust isn’t built that way. Trust doesn’t hide behind these 5 words. Trust is built by being transparent, accountable and real. It isn’t about being right all the time, it’s about being honest and stepping up to the plate when you are wrong and when you’ve messed up. It doesn’t mean your admission is a hall pass for the consequences but it does mean that you have integrity and hopefully a desire to make amends.
I’d much rather have someone on my team who is honest and who can admit their mistakes when they make them versus someone who just tries to cover their tracks to save face. That may work in the short-term but eventually it gets found out and when it does, trust is impaired to a great degree.
Being truthful can be tough when we’re wrong or let someone down but it’s in how we respond that makes all the difference.
It’s a choice. A choice we need to make at home, at work and in everything we do.