How we communicate matters. It matters at home with our spouse and family just as much as it does at work with our clients and coworkers. Many times it’s not what we communicate that is the issue, it’s what we don’t communicate that is.
My friend Jon Gordon says,
“Where there is a void, negativity will fill it.”
When we fail to proactively communicate with others, they will typically assume the worst.
- If you don’t tell your wife you love her and how much she means to you, eventually she may start assuming you don’t.
- If you don’t continually cast vision to your staff and help them understand the goal, they may end up lost without a clear destination in sight (and so will you).
- If you don’t connect with your customers and stay engaged in an active conversation, you may find yourself reacting to situations versus responding to and creating opportunities.
It’s very hard to over communicate but easy to fall short.
Take the time to practice The Power of Proactive Communication. People want to be informed. They want to know what’s going on. They don’t want to assume the worst but if you don’t help them see something in a different way, they will.